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FAQ

Frequently Ask Questions

What I will get after i purchased tickets ?

You will get Receipt delivered directly to your inbox. This Receipt is a proof that you already book the boat tickets from our boat partner company.

Where is the boat at port located ?

Sanur : https://g.page/marutigroupsanurbeach?share

Padang Bai : https://goo.gl/maps/tdC191HRjLSVviDo9

Lembongan : https://goo.gl/maps/EhWtjSL8woEqqQjH9

Nusa Penida : https://g.page/marutigroupnusapenida?share

Lombok : https://goo.gl/maps/JEDmkQPAqrJCHsaK6

Gili Air/Meno/Terawangan : At Main Port

What if i can't find the port ?

Please Whatsupp us or messages in +6281999960688, our representatives will guide you. And Also Please come 30 Minutes earlier than boarding time. 

Do i need to give the officer something to let they know i'am one of the passanger ?

Yes, Give them the receipt that you get from us which delivered to your inbox after ticket purchase on our website. That Receipt is legitimate payment. They will change that receipt to valid tickets.

Any Hidden Cost ?

From boat ticket purchasing, there is no hidden cost.  However we need to inform you that local goverment (lembongan and penida) will charge you Rp 35.000 / person for local retribution tax during arrival. This is outside of our company and partner authority. 

Questions are the root of all answers.
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